Refund policy

## Refund & Return Policy At Stag & Steel Supply Co., we stand fully behind the quality and craftsmanship of every product we sell. Your satisfaction is guaranteed. ### 30-Day Return Window We accept returns on unused, unaltered items within **30 days** of the delivery date. Items must be in their original condition and packaging to qualify. ### Free Exchanges **All exchanges are free.** If you need a different size, color, or want to swap for another product, we'll handle the exchange at no additional cost. Contact us within 30 days of delivery. ### Refunds (Change of Mind) If you'd like a refund rather than an exchange, a flat **$10 return shipping fee** applies to non-defective items. This fee is deducted from your refund amount. ### Defective or Damaged Items If your item arrives defective or damaged, we cover all return shipping costs and issue a full refund or replacement—no questions asked. ### Lifetime Craftsmanship Guarantee Every Stag & Steel product carries a **lifetime guarantee on craftsmanship**. If a product fails due to a manufacturing defect or fault in materials, we will repair or replace it free of charge. ### How to Initiate a Return or Exchange 1. Email us at Stag.and.steel.supply.co@gmail.com with your order number and reason for return. 2. We respond within 24 hours with a return authorization and shipping instructions. 3. Ship the item to: **13446 N Base Rd, Gentryville, IN 47537, United States** 4. Once received and inspected, your refund or exchange is processed within 5–10 business days. ### Refund Processing Approved refunds are issued to the original payment method within **5–10 business days** after inspection. ### Non-Returnable Items Custom or personalized items cannot be returned unless defective. Gift cards are non-refundable. ### Questions? Contact us at Stag.and.steel.supply.co@gmail.com or call (720) 507-8826. **Stag & Steel Supply Co.** 13446 N Base Rd, Gentryville, IN 47537, United States